{"id":26,"date":"2026-02-10T11:09:19","date_gmt":"2026-02-10T10:09:19","guid":{"rendered":"https:\/\/vinmoselle.wpenginepowered.com\/?page_id=26"},"modified":"2026-04-20T13:21:54","modified_gmt":"2026-04-20T11:21:54","slug":"support-kontakt","status":"publish","type":"page","link":"https:\/\/domainesvinsmoselle.lu\/de\/support-contact\/","title":{"rendered":"Support und Kontakt"},"content":{"rendered":"\n<div class=\"wp-block-group has-white-color has-ebony-background-color has-text-color has-background bkg__ebony color__white\" style=\"background-color:#464F3D\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer spacer spacer__big\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-block-columns-is-layout-flex container container__normal columns-type-default wp-container-core-columns-is-layout-8f761849\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<h1 class=\"wp-block-heading has-none-color has-text-color title title__base\" style=\"color:#ffffff\">Contactez-nous<\/h1>\n\n\n\n<p class=\"has-none-color has-text-color body__base wp-block-paragraph\" style=\"color:rgba(255,255,255,0.65)\">Pour toutes vos suggestions, n&rsquo;h\u00e9sitez pas \u00e0 nous contacter&nbsp;:<\/p>\n\n\n\n<div class=\"bloc-liste-icones is-dark\">\n\n    \n    \n    <ul class=\"contact-info-list\">\n                <li class=\"contact-info-list__item\">\n            <span class=\"contact-info-list__icon\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"2\" y=\"4\" width=\"20\" height=\"16\" rx=\"2\"\/><polyline points=\"2,4 12,13 22,4\"\/><\/svg><\/span>\n            <span class=\"contact-info-list__value\">\n                <a href=\"mailto:i&#110;&#102;o&#064;&#118;&#105;&#110;s&#109;o&#115;&#101;lle&#046;l&#117;\">info@vinsmoselle.lu<\/a>            <\/span>\n        <\/li>\n                <li class=\"contact-info-list__item\">\n            <span class=\"contact-info-list__icon\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07A19.5 19.5 0 0 1 4.36 12a19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 3.11 1h3a2 2 0 0 1 2 1.72c.127.96.361 1.903.7 2.81a2 2 0 0 1-.45 2.11L7.09 8.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.907.339 1.85.573 2.81.7A2 2 0 0 1 21 16.92z\"\/><\/svg><\/span>\n            <span class=\"contact-info-list__value\">\n                <a href=\"tel:2369661\">23 69 66 1<\/a>            <\/span>\n        <\/li>\n                <li class=\"contact-info-list__item\">\n            <span class=\"contact-info-list__icon\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M21 10c0 7-9 13-9 13S3 17 3 10a9 9 0 1 1 18 0z\"\/><circle cx=\"12\" cy=\"10\" r=\"3\"\/><\/svg><\/span>\n            <span class=\"contact-info-list__value\">\n                12, route du vin L-5450 Stadtbredimus            <\/span>\n        <\/li>\n            <\/ul>\n\n<\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer spacer spacer__med\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-none-color has-text-color title title__small\">Pour vos commandes<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-block-columns-is-layout-flex container container__fullwidth columns-type-default wp-container-core-columns-is-layout-8f761849\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<h3 class=\"wp-block-heading has-none-color has-text-color title title__base\" style=\"color:#ffffff;font-size:1.6rem\">Luxembourg<\/h3>\n\n\n\n<div class=\"bloc-liste-icones is-dark\">\n\n    \n    \n    <ul class=\"contact-info-list\">\n                <li class=\"contact-info-list__item\">\n            <span class=\"contact-info-list__icon\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"2\" y=\"4\" width=\"20\" height=\"16\" rx=\"2\"\/><polyline points=\"2,4 12,13 22,4\"\/><\/svg><\/span>\n            <span class=\"contact-info-list__value\">\n                <a href=\"mailto:com&#109;an&#100;&#101;&#115;&#064;vi&#110;&#115;moselle.&#108;&#117;\">commandes@vinsmoselle.lu<\/a>            <\/span>\n        <\/li>\n                <li class=\"contact-info-list__item\">\n            <span class=\"contact-info-list__icon\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07A19.5 19.5 0 0 1 4.36 12a19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 3.11 1h3a2 2 0 0 1 2 1.72c.127.96.361 1.903.7 2.81a2 2 0 0 1-.45 2.11L7.09 8.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.907.339 1.85.573 2.81.7A2 2 0 0 1 21 16.92z\"\/><\/svg><\/span>\n            <span class=\"contact-info-list__value\">\n                <a href=\"tel:+352236951\">+352 23 69 51<\/a>            <\/span>\n        <\/li>\n            <\/ul>\n\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<h3 class=\"wp-block-heading has-none-color has-text-color title title__base\" style=\"color:#ffffff;font-size:1.6rem\">Export<\/h3>\n\n\n\n<div class=\"bloc-liste-icones is-dark\">\n\n    \n    \n    <ul class=\"contact-info-list\">\n                <li class=\"contact-info-list__item\">\n            <span class=\"contact-info-list__icon\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"2\" y=\"4\" width=\"20\" height=\"16\" rx=\"2\"\/><polyline points=\"2,4 12,13 22,4\"\/><\/svg><\/span>\n            <span class=\"contact-info-list__value\">\n                <a href=\"mailto:&#099;&#111;&#109;m&#097;ndes&#101;&#120;p&#111;rt&#064;&#118;i&#110;&#115;m&#111;se&#108;&#108;e.&#108;&#117;\">commandesexport@vinsmoselle.lu<\/a>            <\/span>\n        <\/li>\n                <li class=\"contact-info-list__item\">\n            <span class=\"contact-info-list__icon\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07A19.5 19.5 0 0 1 4.36 12a19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 3.11 1h3a2 2 0 0 1 2 1.72c.127.96.361 1.903.7 2.81a2 2 0 0 1-.45 2.11L7.09 8.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.907.339 1.85.573 2.81.7A2 2 0 0 1 21 16.92z\"\/><\/svg><\/span>\n            <span class=\"contact-info-list__value\">\n                <a href=\"tel:+35223698313\">+352 23 69 83 13<\/a>            <\/span>\n        <\/li>\n            <\/ul>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\"><script>\nvar 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3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var 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class='gfield_label gform-field-label' for='input_3_5'><span class='gform-field-label__text'>T\u00e9l\u00e9phone<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_5' id='input_3_5' inputmode='tel' type='text' value='' class='large'    placeholder='Votre t\u00e9l\u00e9phone' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_3_7\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\" data-group-id=\"4ef517d8\" data-field-span=\"12\"><label id='gfield_label_3_7' class='gfield_label gform-field-label' for='input_3_7'><span class='gform-field-label__text'>Objet de la demande<\/span><span class=\"gfield_required\"><span 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\"gform_wrapper_3\" );        if ( gformWrapperDiv ) {            const visibilitySpan = document.createElement( \"span\" );            visibilitySpan.id = \"gform_visibility_test_3\";            gformWrapperDiv.insertAdjacentElement( \"afterend\", visibilitySpan );        }        const visibilityTestDiv = document.getElementById( \"gform_visibility_test_3\" );        let postRenderFired = false;        function triggerPostRender() {            if ( postRenderFired ) {                return;            }            postRenderFired = true;            gform.core.triggerPostRenderEvents( 3, current_page );            if ( visibilityTestDiv ) {                visibilityTestDiv.parentNode.removeChild( visibilityTestDiv );            }        }        function debounce( func, wait, immediate ) {            var timeout;            return function() {                var context = this, args = arguments;                var later = function() {                    timeout = null;                 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true,                attributeFilter: [ 'style', 'class' ],            });        } else {            triggerPostRender();        }    } );} );\n<\/script>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer spacer spacer__big\"><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group has-none-color has-none-background-color has-text-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer spacer spacer__big\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-block-columns-is-layout-flex container container__normal columns-type-tiers wp-container-core-columns-is-layout-8f761849\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<h2 class=\"wp-block-heading has-none-color has-text-color title title__base\">Nous r\u00e9pondons \u00e0 <br><em>vos questions<\/em><\/h2>\n\n\n\n<p class=\"has-none-color has-text-color body__base wp-block-paragraph\">Vous ne trouvez pas la r\u00e9ponse \u00e0 votre question ? Contactez-nous directement via le formulaire ci-dessus.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<div class=\"bloc-faq\">\n    <ul class=\"faq-list\">\n                <li class=\"faq-item is-open\">\n            <button class=\"faq-item__trigger\" type=\"button\" aria-expanded=\"true\">\n                <span class=\"faq-item__question\">Comment nous contacter ?<\/span>\n                <span class=\"faq-item__icon\" aria-hidden=\"true\">\n                    <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                        <line class=\"faq-icon-h\" x1=\"0\" y1=\"8\" x2=\"16\" y2=\"8\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                        <line class=\"faq-icon-v\" x1=\"8\" y1=\"0\" x2=\"8\" y2=\"16\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                    <\/svg>\n                <\/span>\n            <\/button>\n            <div class=\"faq-item__body\" >\n                <div class=\"faq-item__answer\">\n                    <p>Vous pouvez nous \u00e9crire via le formulaire de contact, ou nous joindre par t\u00e9l\u00e9phone au 23 69 66 &#8211; 1 et par e-mail \u00e0 <a class=\"notion-link-token notion-focusable-token notion-enable-hover\" tabindex=\"0\" href=\"mailto:info@vinsmoselle.lu\" rel=\"noopener noreferrer\" data-token-index=\"1\"><span class=\"link-annotation-unknown-block-id-1589156904\">info@vinsmoselle.lu<\/span><\/a>.<!-- notionvc: fd0725a4-1ce8-4307-90d6-117d08de9e50 --><\/p>\n                <\/div>\n            <\/div>\n        <\/li>\n                <li class=\"faq-item\">\n            <button class=\"faq-item__trigger\" type=\"button\" aria-expanded=\"false\">\n                <span class=\"faq-item__question\">O\u00f9 se trouve Domaines Vinsmoselle ?<\/span>\n                <span class=\"faq-item__icon\" aria-hidden=\"true\">\n                    <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                        <line class=\"faq-icon-h\" x1=\"0\" y1=\"8\" x2=\"16\" y2=\"8\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                        <line class=\"faq-icon-v\" x1=\"8\" y1=\"0\" x2=\"8\" y2=\"16\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                    <\/svg>\n                <\/span>\n            <\/button>\n            <div class=\"faq-item__body\" style=\"max-height:0\">\n                <div class=\"faq-item__answer\">\n                    <p>Nos coordonn\u00e9es \u201csi\u00e8ge\u201d : BP 40, L-5501 Remich et 12 route du vin, L-5450 Stadtbredimus.<!-- notionvc: 99c908f3-f9aa-43fe-ba03-8ee96fd1c0b9 --><\/p>\n                <\/div>\n            <\/div>\n        <\/li>\n                <li class=\"faq-item\">\n            <button class=\"faq-item__trigger\" type=\"button\" aria-expanded=\"false\">\n                <span class=\"faq-item__question\">Y a-t-il une condition d\u2019\u00e2ge pour acc\u00e9der au site \/ commander ?<\/span>\n                <span class=\"faq-item__icon\" aria-hidden=\"true\">\n                    <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                        <line class=\"faq-icon-h\" x1=\"0\" y1=\"8\" x2=\"16\" y2=\"8\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                        <line class=\"faq-icon-v\" x1=\"8\" y1=\"0\" x2=\"8\" y2=\"16\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                    <\/svg>\n                <\/span>\n            <\/button>\n            <div class=\"faq-item__body\" style=\"max-height:0\">\n                <div class=\"faq-item__answer\">\n                    <p>Oui : il est demand\u00e9 de confirmer que vous avez 18 ans ou plus (ou l\u2019\u00e2ge l\u00e9gal de consommation d\u2019alcool dans votre pays).<!-- notionvc: b2f96264-9ba8-42f5-8ab1-406f2abf888a --><\/p>\n                <\/div>\n            <\/div>\n        <\/li>\n                <li class=\"faq-item\">\n            <button class=\"faq-item__trigger\" type=\"button\" aria-expanded=\"false\">\n                <span class=\"faq-item__question\">Proposez-vous des visites guid\u00e9es des caves ?<\/span>\n                <span class=\"faq-item__icon\" aria-hidden=\"true\">\n                    <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                        <line class=\"faq-icon-h\" x1=\"0\" y1=\"8\" x2=\"16\" y2=\"8\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                        <line class=\"faq-icon-v\" x1=\"8\" y1=\"0\" x2=\"8\" y2=\"16\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                    <\/svg>\n                <\/span>\n            <\/button>\n            <div class=\"faq-item__body\" style=\"max-height:0\">\n                <div class=\"faq-item__answer\">\n                    <p>Oui, nous proposons des visites guid\u00e9es (uniquement sur r\u00e9servation) en fran\u00e7ais, allemand, anglais et luxembourgeois dans notre cave de Wormeldange.<!-- notionvc: 7505d534-88e1-4713-a108-20f7752f24d1 --><\/p>\n                <\/div>\n            <\/div>\n        <\/li>\n                <li class=\"faq-item\">\n            <button class=\"faq-item__trigger\" type=\"button\" aria-expanded=\"false\">\n                <span class=\"faq-item__question\">Peut-on r\u00e9server une d\u00e9gustation ? Y a-t-il un \u00e2ge minimum ?<\/span>\n                <span class=\"faq-item__icon\" aria-hidden=\"true\">\n                    <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                        <line class=\"faq-icon-h\" x1=\"0\" y1=\"8\" x2=\"16\" y2=\"8\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                        <line class=\"faq-icon-v\" x1=\"8\" y1=\"0\" x2=\"8\" y2=\"16\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                    <\/svg>\n                <\/span>\n            <\/button>\n            <div class=\"faq-item__body\" style=\"max-height:0\">\n                <div class=\"faq-item__answer\">\n                    <p>Oui, des d\u00e9gustations sont propos\u00e9es et peuvent \u00eatre r\u00e9serv\u00e9es en ligne via ce lien : <a href=\"https:\/\/sightseeing.lu\/search?q=domaines+vinsmoselle\" target=\"_blank\" rel=\"noopener\">https:\/\/sightseeing.lu\/search?q=domaines+vinsmoselle<\/a>. Elles sont possibles uniquement \u00e0 partir de 16 ans, \u00e2ge l\u00e9gal de consommation d\u2019alcool au Luxembourg.<\/p>\n                <\/div>\n            <\/div>\n        <\/li>\n                <li class=\"faq-item\">\n            <button class=\"faq-item__trigger\" type=\"button\" aria-expanded=\"false\">\n                <span class=\"faq-item__question\">Je veux organiser un \u00e9v\u00e9nement (groupe, location de salles, etc.) : qui contacter ?<\/span>\n                <span class=\"faq-item__icon\" aria-hidden=\"true\">\n                    <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                        <line class=\"faq-icon-h\" x1=\"0\" y1=\"8\" x2=\"16\" y2=\"8\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                        <line class=\"faq-icon-v\" x1=\"8\" y1=\"0\" x2=\"8\" y2=\"16\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                    <\/svg>\n                <\/span>\n            <\/button>\n            <div class=\"faq-item__body\" style=\"max-height:0\">\n                <div class=\"faq-item__answer\">\n                    <p>Pour les groupes (\u00e0 partir de 10 personnes), la location de salles ou toute demande, contactez le service tourisme au +352 26 66 14 20 ou par e-mail \u00e0 <a href=\"mailto:tourisme@vinsmoselle.lu\">tourisme@vinsmoselle.lu<\/a>.<\/p>\n                <\/div>\n            <\/div>\n        <\/li>\n                <li class=\"faq-item\">\n            <button class=\"faq-item__trigger\" type=\"button\" aria-expanded=\"false\">\n                <span class=\"faq-item__question\">Quels moyens de paiement acceptez-vous sur le shop ?<\/span>\n                <span class=\"faq-item__icon\" aria-hidden=\"true\">\n                    <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                        <line class=\"faq-icon-h\" x1=\"0\" y1=\"8\" x2=\"16\" y2=\"8\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                        <line class=\"faq-icon-v\" x1=\"8\" y1=\"0\" x2=\"8\" y2=\"16\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                    <\/svg>\n                <\/span>\n            <\/button>\n            <div class=\"faq-item__body\" style=\"max-height:0\">\n                <div class=\"faq-item__answer\">\n                    <p>Le paiement se fait en ligne par carte de cr\u00e9dit, PayPal ou virement bancaire.<!-- notionvc: b53a06a0-aca6-4973-ad8c-91f02ca0fd80 --><\/p>\n                <\/div>\n            <\/div>\n        <\/li>\n                <li class=\"faq-item\">\n            <button class=\"faq-item__trigger\" type=\"button\" aria-expanded=\"false\">\n                <span class=\"faq-item__question\">Le paiement en ligne est-il s\u00e9curis\u00e9 ?<\/span>\n                <span class=\"faq-item__icon\" aria-hidden=\"true\">\n                    <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                        <line class=\"faq-icon-h\" x1=\"0\" y1=\"8\" x2=\"16\" y2=\"8\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                        <line class=\"faq-icon-v\" x1=\"8\" y1=\"0\" x2=\"8\" y2=\"16\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                    <\/svg>\n                <\/span>\n            <\/button>\n            <div class=\"faq-item__body\" style=\"max-height:0\">\n                <div class=\"faq-item__answer\">\n                    <p>Oui : les paiements par carte sont s\u00e9curis\u00e9s <span class=\"discussion-level-1 discussion-id-3481bf30-0ee2-8050-8376-001c9a81e79e notion-enable-hover\" data-token-index=\"1\">via worldline<\/span>, et Domaines Vinsmoselle n\u2019a jamais acc\u00e8s aux num\u00e9ros de carte bancaire pendant le paiement.<!-- notionvc: 2adee13d-5277-4917-9b3c-947d11ef0741 --><\/p>\n                <\/div>\n            <\/div>\n        <\/li>\n                <li class=\"faq-item\">\n            <button class=\"faq-item__trigger\" type=\"button\" aria-expanded=\"false\">\n                <span class=\"faq-item__question\">Quels sont les frais de livraison au Luxembourg ?<\/span>\n                <span class=\"faq-item__icon\" aria-hidden=\"true\">\n                    <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                        <line class=\"faq-icon-h\" x1=\"0\" y1=\"8\" x2=\"16\" y2=\"8\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                        <line class=\"faq-icon-v\" x1=\"8\" y1=\"0\" x2=\"8\" y2=\"16\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                    <\/svg>\n                <\/span>\n            <\/button>\n            <div class=\"faq-item__body\" style=\"max-height:0\">\n                <div class=\"faq-item__answer\">\n                    <p>La livraison au Luxembourg est gratuite \u00e0 partir de 200 \u20ac TTC. Pour toute commande inf\u00e9rieure \u00e0 200\u20ac, des frais de port de 10 \u20ac s\u2019appliquent. <!-- notionvc: 11adadd7-8f07-4f11-9f71-c3c3c2e416e4 --><\/p>\n                <\/div>\n            <\/div>\n        <\/li>\n                <li class=\"faq-item\">\n            <button class=\"faq-item__trigger\" type=\"button\" aria-expanded=\"false\">\n                <span class=\"faq-item__question\">Livrez-vous \u00e0 l\u2019\u00e9tranger ?<\/span>\n                <span class=\"faq-item__icon\" aria-hidden=\"true\">\n                    <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                        <line class=\"faq-icon-h\" x1=\"0\" y1=\"8\" x2=\"16\" y2=\"8\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                        <line class=\"faq-icon-v\" x1=\"8\" y1=\"0\" x2=\"8\" y2=\"16\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                    <\/svg>\n                <\/span>\n            <\/button>\n            <div class=\"faq-item__body\" style=\"max-height:0\">\n                <div class=\"faq-item__answer\">\n                    <p>Nous vous informons que les prix sur notre site ne sont valables que pour le Grand-Duch\u00e9 du Luxembourg. Pour des raisons fiscales, les droits d\u2019accises et les taxes doivent \u00eatre per\u00e7us dans le pays de consommation et les prix peuvent diff\u00e9rer en fonction de la TVA, des droits de douane et des frais de transport du pays de livraison. Pour cette raison nous vous prions de contacter pour toute commande vers l&rsquo;\u00e9tranger notre service d&rsquo;exp\u00e9dition export pour demander une offre. (<span class=\"discussion-id-2ef1bf30-0ee2-80ec-9386-001c67bf9040 suggestion-remove notion-enable-hover\" data-token-index=\"1\">, <\/span>T\u00e9l: +352 23 69 83 13 ou par mail \u00e0 commandesexport@vinsmoselle.lu<span class=\"discussion-id-2ef1bf30-0ee2-808a-9a47-001c371d16f3 suggestion-update notion-enable-hover\" data-token-index=\"3\">)<\/span>\u00a0<!-- notionvc: 777020b4-7d6a-4956-96b3-edda543d9f25 --><\/p>\n                <\/div>\n            <\/div>\n        <\/li>\n                <li class=\"faq-item\">\n            <button class=\"faq-item__trigger\" type=\"button\" aria-expanded=\"false\">\n                <span class=\"faq-item__question\">Comment les commandes sont-elles exp\u00e9di\u00e9es (transporteurs \/ d\u00e9lais) ?<\/span>\n                <span class=\"faq-item__icon\" aria-hidden=\"true\">\n                    <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                        <line class=\"faq-icon-h\" x1=\"0\" y1=\"8\" x2=\"16\" y2=\"8\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                        <line class=\"faq-icon-v\" x1=\"8\" y1=\"0\" x2=\"8\" y2=\"16\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                    <\/svg>\n                <\/span>\n            <\/button>\n            <div class=\"faq-item__body\" style=\"max-height:0\">\n                <div class=\"faq-item__answer\">\n                    <p>Pour toute livraison au Luxembourg, nos propres chauffeurs effectuerons votre livraison. <!-- notionvc: 918e3c0c-44a8-4be3-9f12-27e32c5385d3 --><\/p>\n                <\/div>\n            <\/div>\n        <\/li>\n                <li class=\"faq-item\">\n            <button class=\"faq-item__trigger\" type=\"button\" aria-expanded=\"false\">\n                <span class=\"faq-item__question\">En quels conditionnements les vins sont-ils vendus ?<\/span>\n                <span class=\"faq-item__icon\" aria-hidden=\"true\">\n                    <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                        <line class=\"faq-icon-h\" x1=\"0\" y1=\"8\" x2=\"16\" y2=\"8\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                        <line class=\"faq-icon-v\" x1=\"8\" y1=\"0\" x2=\"8\" y2=\"16\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                    <\/svg>\n                <\/span>\n            <\/button>\n            <div class=\"faq-item__body\" style=\"max-height:0\">\n                <div class=\"faq-item__answer\">\n                    <p>Vous pouvez retrouver le conditionnement de nos vins et cr\u00e9mants directement au moment de l&rsquo;ajout au panier. Les vins et cr\u00e9mants de 75cl sont livr\u00e9s en carton de 6. Pour les coffrets, magnums, plus grands formats et autres produits sp\u00e9cifiques nous vous demandons de vous r\u00e9f\u00e9rer aux informations pr\u00e9sentes sur la fiche article, ces informations sont \u00e9galement indiqu\u00e9es au moment de votre mise en panier.<!-- notionvc: 50560314-d4e2-4646-bf6a-d13ffc30624f --><\/p>\n                <\/div>\n            <\/div>\n        <\/li>\n                <li class=\"faq-item\">\n            <button class=\"faq-item__trigger\" type=\"button\" aria-expanded=\"false\">\n                <span class=\"faq-item__question\">Certains articles ne sont-ils livrables qu\u2019au Luxembourg ?<\/span>\n                <span class=\"faq-item__icon\" aria-hidden=\"true\">\n                    <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                        <line class=\"faq-icon-h\" x1=\"0\" y1=\"8\" x2=\"16\" y2=\"8\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                        <line class=\"faq-icon-v\" x1=\"8\" y1=\"0\" x2=\"8\" y2=\"16\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                    <\/svg>\n                <\/span>\n            <\/button>\n            <div class=\"faq-item__body\" style=\"max-height:0\">\n                <div class=\"faq-item__answer\">\n                    <p>Tout les produits indiqu\u00e9s sur notre site internet ne sont livrables qu&rsquo;au Luxembourg. Pour toute demande de livraison en dehors du luxembourg, merci de contacter notre service export \u00e0 commandesexport@vinsmoselle.lu ou par t\u00e9l\u00e9phone au +352 23 69 83 13.<!-- notionvc: 725da028-5bd4-49bc-9b9d-0dccc3b03ca9 --><\/p>\n                <\/div>\n            <\/div>\n        <\/li>\n                <li class=\"faq-item\">\n            <button class=\"faq-item__trigger\" type=\"button\" aria-expanded=\"false\">\n                <span class=\"faq-item__question\">Que faire en cas de probl\u00e8me (bouteille cass\u00e9e, erreur, r\u00e9clamation) ?<\/span>\n                <span class=\"faq-item__icon\" aria-hidden=\"true\">\n                    <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                        <line class=\"faq-icon-h\" x1=\"0\" y1=\"8\" x2=\"16\" y2=\"8\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                        <line class=\"faq-icon-v\" x1=\"8\" y1=\"0\" x2=\"8\" y2=\"16\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                    <\/svg>\n                <\/span>\n            <\/button>\n            <div class=\"faq-item__body\" style=\"max-height:0\">\n                <div class=\"faq-item__answer\">\n                    <p>Toute r\u00e9clamation, quelle qu&rsquo;en soit la nature, devra \u00eatre signal\u00e9e le plus rapidement possible et au plus tard 8 jours apr\u00e8s r\u00e9ception\/achat de la marchandise. A r\u00e9ception de votre r\u00e9clamation nous nous engageons \u00e0 vous apporter une r\u00e9ponse dans un d\u00e9lai de 5 jours ouvrables. Vous adresserez l&rsquo;objet de votre r\u00e9clamation accompagn\u00e9 des \u00e9l\u00e9ments de preuves n\u00e9cessaires (Bon de livraison, bon du transporteur, photo(s), &#8230;) aux adresses mail suivantes :<\/p>\n<ul>\n<li><a class=\"notion-link-token notion-focusable-token notion-enable-hover\" tabindex=\"0\" href=\"mailto:commandes@vinsmoselle.lu\" rel=\"noopener noreferrer\" data-token-index=\"1\"><span class=\"link-annotation-2e71bf30-0ee2-80d9-bbd1-c897230eb401--270466739\">commandes@vinsmoselle.lu<\/span><\/a> <a class=\"notion-link-token notion-focusable-token notion-enable-hover\" tabindex=\"0\" href=\"mailto:%26reclamations@vinsmoselle.lu\" rel=\"noopener noreferrer\" data-token-index=\"3\"><span class=\"link-annotation-2e71bf30-0ee2-80d9-bbd1-c897230eb401-1941734874\">&amp; reclamations@vinsmoselle.lu<\/span><\/a> si vous r\u00e9sidez au Luxembourg et\/ou votre r\u00e9clamation concerne un achat r\u00e9alis\u00e9 au Luxembourg.<\/li>\n<li><a class=\"notion-link-token notion-focusable-token notion-enable-hover\" tabindex=\"0\" href=\"mailto:commandesexport@vinsmoselle.lu\" rel=\"noopener noreferrer\" data-token-index=\"5\"><span class=\"link-annotation-2e71bf30-0ee2-80d9-bbd1-c897230eb401-57036761\">commandesexport@vinsmoselle.lu<\/span><\/a> &amp; <a class=\"notion-link-token notion-focusable-token notion-enable-hover\" tabindex=\"0\" href=\"mailto:reclamations@vinsmoselle.lu\" rel=\"noopener noreferrer\" data-token-index=\"7\"><span class=\"link-annotation-2e71bf30-0ee2-80d9-bbd1-c897230eb401--1181127504\">reclamations@vinsmoselle.lu<\/span><\/a> si vous ne r\u00e9sidez pas au Luxembourg et\/ou votre commande concerne un achat r\u00e9alis\u00e9 \u00e0 l&rsquo;\u00e9tranger.<\/li>\n<li><a class=\"notion-link-token notion-focusable-token notion-enable-hover\" tabindex=\"0\" href=\"mailto:reclamations@vinsmoselle.lu\" rel=\"noopener noreferrer\" data-token-index=\"9\"><span class=\"link-annotation-2e71bf30-0ee2-80d9-bbd1-c897230eb401--1181127504\">reclamations@vinsmoselle.lu<\/span><\/a> dans tous les autres cas.<\/li>\n<\/ul>\n                <\/div>\n            <\/div>\n        <\/li>\n                <li class=\"faq-item\">\n            <button class=\"faq-item__trigger\" type=\"button\" aria-expanded=\"false\">\n                <span class=\"faq-item__question\">Que faites-vous de mes donn\u00e9es ? Faut-il un compte pour commander ?<\/span>\n                <span class=\"faq-item__icon\" aria-hidden=\"true\">\n                    <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                        <line class=\"faq-icon-h\" x1=\"0\" y1=\"8\" x2=\"16\" y2=\"8\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                        <line class=\"faq-icon-v\" x1=\"8\" y1=\"0\" x2=\"8\" y2=\"16\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                    <\/svg>\n                <\/span>\n            <\/button>\n            <div class=\"faq-item__body\" style=\"max-height:0\">\n                <div class=\"faq-item__answer\">\n                    <p>Sur le formulaire de contact, les donn\u00e9es sont utilis\u00e9es uniquement pour traiter votre demande.<\/p>\n<p>Pour commander sur le shop, un compte utilisateur est obligatoire et certaines donn\u00e9es li\u00e9es \u00e0 la commande sont conserv\u00e9es 10 ans (avec transmission \u00e0 des prestataires n\u00e9cessaires \u00e0 l\u2019ex\u00e9cution : paiement, transport\u2026).<\/p>\n<p><!-- notionvc: 19c3ec51-3084-4f98-be99-0a53a542168d --><\/p>\n                <\/div>\n            <\/div>\n        <\/li>\n            <\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer spacer spacer__big\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Contactez-nous Pour toutes vos suggestions, n&rsquo;h\u00e9sitez pas \u00e0 nous contacter&nbsp;: Pour vos commandes Luxembourg Export Nous r\u00e9pondons \u00e0 vos questions Vous ne trouvez pas la r\u00e9ponse \u00e0 votre question ? Contactez-nous directement via le formulaire ci-dessus.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-contact.php","meta":{"_acf_changed":true,"footnotes":""},"class_list":["post-26","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support &amp; contact - Domaines Vinsmoselle<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/domainesvinsmoselle.lu\/de\/support-kontakt\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support &amp; contact - Domaines Vinsmoselle\" \/>\n<meta property=\"og:description\" content=\"Contactez-nous Pour toutes vos suggestions, n&rsquo;h\u00e9sitez pas \u00e0 nous contacter&nbsp;: Pour vos commandes Luxembourg Export Nous r\u00e9pondons \u00e0 vos questions Vous ne trouvez pas la r\u00e9ponse \u00e0 votre question ? 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